Privacy Policy

This Privacy Policy ("Policy") describes how ZD777 ("ZD777", "the Platform", "we", "us", "our") collects, uses, stores, discloses and protects personal data submitted by or collected from users ("User", "you", "your") in connection with access to and use of the ZD777 website, mobile interface and all associated online gaming, sports betting and entertainment services (collectively, the "Services").

ZD777 operates as an English-language online gaming and sports betting platform designed for users in Pakistan. We take data privacy seriously and are committed to handling your personal information with transparency, integrity and appropriate technical safeguards.

By registering an account, logging in or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Services and contact support to close your account.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or is capable of identifying a natural person, directly or indirectly, including name, identification number, location data, online identifier or one or more factors specific to that individual.
• "Processing" means any operation performed on Personal Data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means ZD777, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of ZD777 under a binding contractual arrangement.
• "Consent" means a freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their Personal Data for a stated purpose.
• "KYC" means Know Your Customer — the mandatory identity and age verification process applied to all registered accounts.
• "Cookies" means small text files placed on a User's device by the ZD777 platform to support functionality, session management and analytics.
• "Services" means the totality of gaming, sports betting, live casino, slot entertainment and related features accessible through ZD777.

ZD777 collects Personal Data across several categories depending on your interaction with the platform. The following table summarises the types of data collected and the primary reason for collection:

We collect only the Personal Data that is necessary for the stated purposes. Where data collection is optional, we will indicate this clearly at the point of collection.

ZD777 collects Personal Data through the following channels and mechanisms:

• Direct submission: Data you provide voluntarily during account registration, KYC verification, deposit or withdrawal requests, support interactions and any other form submissions on the platform;
• Automated technical collection: Data collected automatically when you access the platform, including IP addresses, device identifiers, browser fingerprints, session logs and cookie data;
• Third-party service providers: Data received from payment processors, identity verification agencies and fraud detection services engaged by ZD777 in the course of delivering the Services;
• Analytics tools: Aggregated and anonymised usage data collected through platform analytics tools used to understand user behaviour and improve service quality;
• Publicly available sources: In limited circumstances, we may supplement account data with information from publicly available databases for fraud prevention or identity verification purposes.

ZD777 processes Personal Data on the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to create and manage your account, process transactions, deliver the Services and fulfil our obligations to you under the Terms & Conditions;
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, KYC requirements, tax reporting obligations and requests from competent regulatory or law enforcement authorities;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring, and service improvement, where such interests are not overridden by your rights and freedoms;
• Consent: Processing for optional communications such as marketing messages, promotional notifications and non-essential cookies, where you have provided explicit consent that may be withdrawn at any time;
• Vital interests: In exceptional circumstances, processing may be necessary to protect the vital interests of a user or another person, for example in a responsible gambling crisis situation.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawing consent for certain processing activities may limit your ability to use particular features of the platform.

ZD777 uses the Personal Data collected for the following specific purposes:

• Creating, verifying and maintaining your ZD777 account, including age and identity verification in accordance with KYC obligations;
• Processing deposits and withdrawals displayed in PKR, and maintaining accurate transaction records;
• Providing customer support in English, with Urdu-language assistance available, across live chat and email channels;
• Monitoring account activity for signs of fraudulent behaviour, money laundering, bonus abuse or other prohibited conduct as defined in the Terms & Conditions;
• Administering responsible gambling features including deposit limits, loss limits, session alerts, cooling-off periods and self-exclusion requests;
• Sending transactional communications such as account confirmations, withdrawal notifications, security alerts and responses to support enquiries;
• Sending marketing and promotional communications — including information about cricket betting markets, PSL odds, live casino promotions and new game releases — where you have provided consent and not subsequently opted out;
• Analysing aggregated and anonymised usage patterns to improve platform performance, design and content;
• Meeting regulatory reporting obligations and cooperating with competent authorities where legally required.

ZD777 does not sell, rent or trade your Personal Data to unaffiliated third parties for their own independent commercial purposes. We share data only in the following limited circumstances:

• Service providers and processors: We share data with carefully selected third-party service providers — including payment processors, identity verification agencies, cloud hosting providers, customer support software providers and analytics platforms — solely to enable delivery of the Services. These providers operate under binding data processing agreements and are not permitted to use your data beyond the scope of the services they perform for ZD777;
• Regulatory and legal disclosure: We may disclose Personal Data to regulatory bodies, law enforcement agencies, courts or other competent authorities where required to do so by applicable law, court order or regulatory direction, or where necessary to protect the legal rights of ZD777 or third parties;
• Business transfers: In the event of a merger, acquisition, asset sale or restructuring involving ZD777, Personal Data held by ZD777 may be transferred to the successor entity, subject to equivalent privacy protections being maintained. Users will be notified of any such transfer in accordance with applicable law;
• Fraud and crime prevention: We may share data with third-party fraud prevention organisations or industry bodies for the purpose of preventing fraud, identifying problem gambling patterns or investigating suspected criminal activity;
• With your consent: We may share data with other parties where you have given us explicit consent to do so.

ZD777 operates as a global platform and your Personal Data may be transferred to and processed in countries other than your country of residence, including countries where data protection laws may differ from those in your own jurisdiction.

Where such transfers occur, ZD777 takes appropriate safeguards to ensure that your Personal Data receives a level of protection consistent with this Policy and applicable data protection standards. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities;
• Binding corporate rules applicable to ZD777's group entities;
• Transfers to jurisdictions recognised as providing adequate levels of data protection;
• Other lawful transfer mechanisms as recognised under applicable law.

By using the Services, you acknowledge that your data may be transferred internationally in accordance with this section. If you have questions about specific transfer mechanisms in place, you may contact us using the details in Section 15.

ZD777 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce agreements. The specific retention periods that apply depend on the data category and the applicable legal requirements:

• Account and transaction records: Retained for a minimum of five years following account closure, in compliance with applicable anti-money laundering and gaming regulatory requirements;
• KYC and identity documents: Retained for the period required by the operator's license jurisdiction's AML/KYC compliance rules, typically a minimum of five years following the end of the business relationship;
• Support communications: Retained for up to three years following resolution of the relevant interaction, unless a longer retention period is required for ongoing dispute or legal proceedings;
• Marketing consent records: Retained for the duration of the consent plus a reasonable period thereafter to demonstrate compliance;
• Technical and usage data: Typically retained for up to 24 months in identifiable form, after which it may be anonymised and retained for analytical purposes without retention limits.

When Personal Data is no longer required, it is securely deleted or anonymised using procedures designed to prevent unauthorised recovery. Where full deletion is not immediately possible due to backup system constraints, the data is isolated and protected until deletion is practicable.

ZD777 uses cookies and similar tracking technologies — including web beacons, pixel tags and local storage — to support platform functionality and to gather information about how the Services are used. The categories of cookies we employ are as follows:

You may manage cookie preferences through your browser's settings panel. Please note that disabling functional or analytical cookies may affect the performance or usability of certain platform features. Instructions for managing cookies vary by browser — please refer to your browser's help documentation for specific guidance.

Subject to applicable data protection law and certain legal exceptions, you have the following rights with respect to your Personal Data held by ZD777:

To exercise any of these rights, please contact our support team at the details provided in Section 15. We will acknowledge your request within a reasonable timeframe and respond substantively within the period required by applicable law. We may request verification of your identity before processing a data rights request to protect against unauthorised access to your information.

ZD777 is strictly an adults-only platform. The Services are not directed at, and must not be used by, any person under the age of 18, or the higher minimum age required by the operator's license jurisdiction, whichever is greater. We do not knowingly collect Personal Data from minors.

Age verification is a mandatory component of the ZD777 account registration and KYC process. Any account found to belong to a person under the applicable minimum age will be immediately suspended. All associated transactions will be voided and any balance held pending investigation in accordance with our legal obligations. Supporting documentation may be referred to the relevant regulatory authority where required.

If you believe that a person under the minimum age has registered an account on ZD777 or that their Personal Data has been inadvertently collected, please contact us immediately using the details in Section 15. We will investigate and take appropriate action promptly.

ZD777 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, loss, destruction, alteration or disclosure. These measures include:

• Transport Layer Security (TLS/SSL): All data in transit between your device and ZD777's servers is encrypted using current TLS protocols;
• Encryption at rest: Sensitive stored data — including identity documents, financial records and account credentials — is encrypted using industry-standard algorithms;
• Access controls: Access to Personal Data is restricted to ZD777 personnel and authorised processors on a strict need-to-know basis, enforced through role-based access controls;
• Monitoring and intrusion detection: Our systems are continuously monitored for anomalous activity, and intrusion detection systems are in place to identify and respond to potential security incidents;
• Regular security assessments: We conduct periodic security reviews and vulnerability assessments of our platforms and third-party processors;
• Incident response: ZD777 maintains a documented security incident response procedure. In the event of a data breach that poses a risk to users, we will notify affected individuals and relevant authorities in accordance with applicable legal obligations.

While ZD777 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. Users are encouraged to use strong, unique passwords, keep their login credentials confidential and report any suspected account compromise to support immediately.

ZD777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, regulatory requirements or platform features. When material changes are made — meaning changes that significantly affect how your Personal Data is used or your rights in relation to that data — we will provide prior notice through one or more of the following channels:

• An email notification to your registered email address;
• A prominent in-platform notification displayed upon login;
• An updated notice on this Privacy Policy page with a revised "Last Updated" date.

Your continued use of the Services following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the Services and contact support to close your account and request deletion of your data where applicable under Section 11.

We recommend bookmarking this page and reviewing the Policy periodically to stay informed of how ZD777 manages your personal information.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by ZD777, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the ZD777 platform (operator-provided)
• Website: zd777.cam

When submitting a data rights request, please clearly state the nature of your request (e.g. access, erasure, rectification) and provide sufficient information to enable us to verify your identity and locate your account. We aim to acknowledge all privacy-related requests within 48 hours and to provide a full substantive response within the timeframe required under applicable law.

Support is available in English, with Urdu-language assistance also offered. For responsible gambling-related requests, including self-exclusion and limit-setting, please contact us via Live Chat or email and mark your message clearly as a responsible gambling request for priority handling.